Refund Policy

Last updated: September 2026

1. Statutory right of withdrawal

Under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013, consumers normally have 14 days to withdraw from a distance contract. This right does not apply to digital content supplied immediately with your prior consent (Article 16(m) of the Directive). By completing an Order and receiving instant access to your books, you agree to immediate delivery and acknowledge the loss of this statutory right. Our voluntary 7-day guarantee still applies and goes beyond what the law requires.

2. Who can request a refund

• The request is sent within seven (7) days of the date your Order was confirmed and delivered.
• The request comes from the email address used at checkout, or includes enough information to identify you and your Order.
• The Order was placed through this Website's official checkout (Selar or Gumroad). Purchases made from unauthorised resellers are not covered.
• You have not already been refunded for the same Digital Product in the past twelve (12) months.

3. How to request a refund

Send an email to afrivita01@gmail.com with:

• your full name and the email address used at checkout;
• your order reference or payment receipt (found in your Selar or Gumroad email);
• a short reason for your request (optional, but it helps us improve).

We confirm receipt within two (2) business days and give you our answer within five (5) business days.

4. How and when you are refunded

Approved refunds are issued through the platform you paid on (Selar or Gumroad), to your original payment method. Typical timelines:

• Cards (Visa, Mastercard): 5 to 10 business days, depending on your bank.
• Mobile Money (MTN MoMo, Airtel Money, M-Pesa and others): 1 to 5 business days.
• Bank transfer: 3 to 7 business days.
• PayPal: usually 3 to 5 business days.

We are not responsible for delays caused by your bank or payment provider.

5. When a refund is not possible

• The request is sent more than seven (7) days after the Order, unless we accept an exception at our discretion.
• You have already been refunded for the same Digital Product.
• The problem comes only from your device or technical setup, and we have offered reasonable help to access your books.
• There is reasonable evidence of fraud, such as ordering with the intention of keeping the books and then claiming a refund.

6. Late requests

If exceptional circumstances prevented you from writing within seven days, contact us anyway. We review late requests case by case, at our discretion.

7. Changes to this policy

We may update this Refund Policy at any time. The version published on this page when you place an Order applies to that Order.